Privacy notice
This privacy notice applies to personal and other information collected on this website.
Our privacy policy is governed by the New Zealand Privacy Act 2020(external link).
What type of personal information do we collect?
When we say ‘personal information’ we mean identifiable information about you, relating to your:
• identity including your name
• contact details including your address, email address and telephone numbers
• technical information including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites
• profile information including requests made by you, your feedback and survey responses
• usage information including information about how you use our website, emission data, and services.
When do we collect your personal information?
We may collect your personal information when you, or someone acting on your behalf, provides information to us directly. For example, when you:
• communicate and correspond with us,whether in person, by letter, phone, text,email, instant messages or other means of electronic communication
• complete and submit forms for our services.
• use any of our services
• subscribe to our newsletter or update services
• follow or post comments in response to our social media or other facilities such as Facebook, Twitter, LinkedIn, YouTube, etc.
If you voluntarily provide personal information (for example, through email feedback or online forms), we will keep that personal information secure. Any personal information supplied will only be used for the purpose for which it was provided or permitted by the Privacy Act 2020.
What do we use your personal information for?
The personal information that we collect from you, or someone acting on your behalf, may be used for any of the following purposes:
• to provide you with services, including: those you have requested; and
•to positively confirm your identity.
•to respond to correspondence or to provide you with information that you have requested
• to process your application to use or to register for any of our services
• to process payments
• to respond to your requests, enquiries or feedback, or for customer care related activities
• to provide you with information about our events, news, services that we consider may be of interest to you
• to comply with relevant laws and regulations
• to carry out activities connected with the running of our business or operations such as personnel training or testing and maintenance of computer and other systems
• for any specific purpose which we notify you of at the time your personal information is collected, or subsequently by direct correspondence and for which we receive your permission
• to carry out surveys to improve our business processes and operations, based upon your feedback
•for general administrative and business purposes.
Who do we share your personal information with?
We may share your personal information with:
• any person engaged by us to provide products or services to you on our behalf, where your personal information is necessary for the provision of those products or services
• a third party if we are required to do sounder any laws or regulations
• a third party in the course of legal proceedings or other investigations.
• any person you authorise us to disclose your personal information to
• a third party contracted by us to provide data hosting services and who may be based in other countries such as Australia or the USA. Appropriate safeguards are put in place to ensure adequate protection of information.
How long will we keep your personal information?
The length of time we keep your personal information depends on what it is and whether we have an ongoing need to retain it (for example, to provide you with a service you’ve requested). We may retain all personal information that we collect (on both our active systems and our archive systems), for as long as administratively necessary. To determine the appropriate retention period of your information, we consider the nature, sensitivity, appropriate legal obligations, the potential risk of harm from unauthorised disclosure, the purposes for which we process your information and whether these purposes can be achieved though alternative means.
How do we protect your personal information?
We are committed to protecting your personal information and take reasonable steps to ensure it is:
• protected against loss, damage, misuse and unauthorised access. We restrict access to personal information to those individuals who need access to this information in order to assist us in performing our duties and obligations
•accurate, up to date, complete, relevant, and not misleading.
If you want to check personal information that we hold, or request the correction of that information when required, please contact us.
More information
The Office of the Privacy Commissioner(external link)
Cookies
Browser cookies are small files that are sent by a website and stored on your computer’s hard drive. Cookies are used by this website to provide us with information about site usage and to help us improve our website.
Cookies from this site are not used to gather any personally identifiable information. The information we collect includes the date and time you visited the site, your IP address, the pages you accessed on our site, the search terms you used, details about your operating system (e.g. Windows 7, Mac OSX) and your web browser (e.g. Firefox or Internet Explorer).
The data is collected and aggregated for us by Google Analytics, a measurement and research service. You can find out about Google Analytics privacy policy in their Privacy Center(external link).
You can manually disable cookies at any time – check your browser’s “Help” to find out how. This will not affect your ability to view this site.
Unsolicited email
Publication of email addresses on this site should not be taken as deemed consent to receiving unsolicited email. Persons or organisations wishing to send email material to individuals or organisations whose email addresses appear on this website must comply with the requirements of the Unsolicited Electronic Messages Act 2007(external link).
Storage and security of personal information
When any online services are provided which involve users sending personal information to this website, a secure transmission method will be used.